This study explores the quality of sign language interpreters in the Netherlands from a
deaf user perspective. Deaf sign language users select an interpreter according to situational
factors, the interpreter’s professional skills and norms. The choice for a specific interpreter
is based on a set of individual quality criteria. Results of the study indicate that
consumers firstly aim to select an interpreter who will render a faithful and understandable
interpretation. Further results show that the criteria vary depending on the setting,
such as employment, education, and community. Lastly, the study suggests that many
deaf sign language users lack awareness regarding the professional requirements of the
interpreter, and also many interpreters lack insight regarding the expectations of the deaf
sign language user.
