Interaction modeling based on human behavior classification

The variety of human behaviors makes user-product interaction difficult to manage and foresee, especially concerning users running into problems. This research considers several interaction problems and identifies recurring behaviors. Then, it highlights the users, products and environments' aspects corresponding to each of these behaviors. This makes possible foreseeing the behavior of specific users who run into problems while interacting with specific products in specific environments. The results are used to upgrade an existing user-product interaction modeling approach in order to make it able to suggest better-focused product improvements to designers as well as alternative problem solving to different users.