Many authors have suggested that logistics information system capabilities can significantly enhance
overall logistics competence. Majority of the studies have, however, assessed benefits that large logistics
service providers have gained from information and communication technology (ICT) usage. The purpose
of this study is to shed light on the ICT use and issues relevant for implementation plans among small and
medium-sized logistics service providers. The study compares survey findings from two different
geographical areas where the logistics service industry consists of a large number of small companies.
The study focuses on the current status of ICT implementation, the motivators and barriers for ICT use.
