The paper presents a reflection about the citizens’ role in the co-production of residential care for elderly people, drawing upon the first insights of a qualitative evaluation research of the experimentation of a new model of service promoted by the Friuli Venezia Giulia Region to contrast institutionalization of non autonomus elderly people who cannot be looked after at their home. This model is realized in scattered residential buildings which can accomodate a limited number of elderly people, and is based on personalized intervention, citizens’ participation and co-production, as well as the personal budget.
In accordance to the main current literature, the evaluation’s results have shown different ways in which co-production may be realized and the different levels of power and freedom allowed to users. Moreover, it has been highlighted that higher levels of power and the users freedom need a coherent system of governance which is also crucial to avoid inequity and disomogeneous system of services in the co-production
