The purpose of this paper is to present the case study of SCM Zanussi, an enterprise that is located at Cordenons, in the province of Pordenone, Italy, and works in the metal sector. The enterprise activity consists of the planning, development, production and final check of dies for the casting under pressure of light alloys to be employed in the automotive field. The enterprise activity has always been based on collaboration relationships with customers during the steps of design and engineering of the dies. As a consequence, the quality management system adopted has allowed to obtain very good results as far as all the main parameters taken into account (customers’ satisfaction, non compliances, production control) are concerned.
