The paper analyses a crucial problem in the international freight management and assesses the application of an innovative solution based on Information and Communication Technology (ICT) tools. In order to improve the customs clearance procedures, the paper analyses the main anomalies and bottlenecks related to international freight management of a case study by modelling the customs clearance activities in the Unified Modelling Language framework. Moreover, some novel ICT based solutions are proposed in order to optimize suited performance indices. The flow of goods and information involved in the case study is simulated in different scenarios in order to highlight the improvements reached by using ICT solutions. The simulation results point out the huge impact of ICT on customs clearance operations.
