Statistical analysis of data.
The present investigation has created an opportunity to listen to the opinions of associations and organizations that have come into contact with the Foundation Cassa di Gorizia last three years.
The first phase of the project, phase Themis, was born from the need to check what is the image that the Foundation Cassa di Gorizia gives of himself to the recipients of his contributions, checking levels of satisfaction and usefulness and expectations regarding the Foundation and the quality of service delivered. To this end, for the first time in the history of the Foundation, between February and May 2007 a survey was conducted at all facilities that have applied for aid in 2004-2006.
The results confirm a high level of satisfaction both in general and with respect to individual aspects of the service under investigation. The courtesy and professionalism of the operators are the distinctive elements of the service offered by the Foundation, which is perceived as a prestigious institution of higher than expected. But also other elements related to the management of the service delivery of the contributions are in good consideration such as the speed of delivery and the ease of finding information.
The comparison with other entities that make contributions showed that the Foundation Cassa di Gorizia aligns mostly with other institutions, presenting features of competitiveness and excellence on the timing of delivery (69.1% faster than the second), on clearer procedures (55.1%) and forms (48.0%). According to 39.1% the best available information, the access mode contributions are communicated better (36.3%) and criteria for evaluation of proposed projects for the contribution they are better defined (35.1%). There has, however, even evaluations of dissatisfaction that represent areas of improvement, but apart from the simplicity of forms, never exceed, 4.5% (equal to 11 units).
Factorial analysis applied to assessment scales of the Foundation Cassa di Gorizia revealed three factors (explaining 60.4% of the observed variance): the first represents the effectiveness and transparency, according to the size bureaucratic efficiency and the third.
It can be concluded that the picture that emerges is that of an effective institution and attentive to requests for assistance, valuable for the territory, whose activities should, however, apparently free from the comments, be more promotion and advertising.
