Distance learning (DL) experience during emergency, made by schools during last years, has highlighted several implications in the learning path of students. The literature has focused a complexity of factors that can influence the learning outcomes of students during DL and has pointed out many obstacles in maintaining continuity in teaching and ensuring the active involvement of all students. The researches have underline the importance of embracing a broader view and consider several elements that can be significant in determining the learning experiences of students in a period of crisis. These considerations are particular significant for students in vulnerable conditions, who are those who have been most affected by the impact of DL in recent years. Starting from these assumptions, this work explores the students' point of view regards their experience during DL and their perception about the difficulties encountered. The survey is aimed to better understand, according to the student’s perspective, the elements that have supported their learning paths, and those which has instead impeded their participation. The article proposes a critical reflection on the factors that can support students, especially those who are more at risk of failure.