This paper describes a successful experience of Partnership Table (PT) implementation in a Facility
Management (FM) contract case study. The case is a multi-services contract signed by Azienda per i
Servizi Sanitari n.1 in Trieste (customer), a medical service authority, and Consorzio Nazionale
Servizi (provider), Italian FM service provider leader.
We give an in-depth description of the purposes of PT implementation, its organizational structure,
its working and the benefits from the PT implementation. Findings from the PT benefits evaluation
have highlighted that the PT strengthens cooperation between the customer and the provider,
looking for profitable results for both contractors. Moreover, the PT allows the parties to have
constructive discussions. Indeed, the results of the research have put out that the table is an useful
tool for an effective and quick problem solving and it facilitates the customer-provider relationship
improvement.
